Secure payment

1) Paypal Payment

Your payment is processed securely by PayPal. Here are some of the ways that PayPal keeps your information secure:

  • Paypal uses industry-leading encryption and fraud prevention tools.
  • Paypal doesn't share your financial information with the merchant.
  • Paypal sends you a confirmation email when you make a payment.

If you need more information, please read the following Paypal user protection information:

Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers eligible online purchases on eBay or on any other website, when you use PayPal.

Below are some of the key features of the policy.

Examples

You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged in transit, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a knock-off instead. Tell us.

Guidelines

If the seller has accurately described an item, but you’re just not happy with it, if you fail to open a dispute within 180 days of purchase, or if your account is not in good standing, you are mostly likely not covered.

Items Not Covered

Items like real estate, motorised vehicles (of any kind), custom-made items, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies, anything you buy in person, or money transfers to friends or family.

Account Protection

You’re not liable for unauthorised purchases made from your account.

Refunds

If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases and paid delivery costs.

Responsive Support

We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.

2) Bank Transfer

The process of making a bank transfer is safe and secure.

As a buyer, you will be relying on the seller to put things right if the transaction goes wrong. If they don't, your only recourse will be to : 

  • Report the matter to the Police as Fraud by obtaining money by deception
  • Take the seller to the Small Claims Court, but there will be no guarantee of getting the item or a refund. 

When you give someone your bank account number and sort code, there are only two things that someone can do with them: 

a. Make a payment to your account. They cannot access your account directly to remove funds unless you also give them your internet banking password, security details etc – and why would you want to do that?

b. Set up a Direct Debit. You are protected by the Direct Debit Guarantee against unauthorised Direct Debits. In the very unlikely event of this happening, inform your bank and they will return the funds and recover them from the fraudulent party. They will also pass on the fraudster’s receiving bank details to the relevant Law Enforcement Agency.

What do I Need?

  •  As a domestic buyer – your seller’s full Account Name, Account Number and Sort Code.
  •  As an international buyer – additionally, IBAN and BIC, bank name and possibly bank address  Access to telephone or internet banking. 

How Long Does it Take?

Domestic transfer 

– between accounts of the same bank: instantaneous, or near instantaneous. 

- between accounts who's both banks are members of the Faster Payments Service (FPS): hours 

– between accounts of different banks who's banks are not both members of the FPS: up to 3 working days. 

International transfer

Check with your bank for outgoing payments, but likely 3-5 working days. 


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